Applications for After-Sales Service

Applications for After-Sales Service

In products such as industrial equipment for which the product life cycle is particularly long, and stable operation has a big influence on product value, maintenance and after-sales service are extremely important in providing customer satisfaction. DS-2, which can manage electronic product life cycles at the component level, is optimally suited to the integrated management and digitalization of the technological information which is necessary in the field of after-sales service.

Field Service Desktop provides consolidated management of service technical information, related design data, BOM data or product quality data. Also, using the digital diagram generation option, you can generate digital diagram data such as block diagrams, circuit diagrams, board diagrams and exploded views from design data and document data. You can also optimize data for distribution on Web sites.
e2 Viewer for Field Service Manual, which is an IE plug-in viewer for digital service manuals, allows viewing of digital diagrams. It allows high speed viewing of a variety of diagrams and other content (manuals, technical memos, repair information etc.) required for maintenance services. By interfacing with the component database, it allows linked searching and viewing of the latest repair parts information on the drawings. Service operations can be made more efficient and provide more value through linking with the parts order system.